Each month, we highlight one of our Twin Hill team members. This month, we're speaking with Cindy Silva, Program Manager. Cindy has been with Twin Hill for 3 years, and has grown and developed through time spent in the Customer Service department, and more recently, in Operations where she was promoted to Program Manager this last March. Congratulations Cindy!
How long have you worked at Twin Hill?
I have worked at Twin Hill for 3 years.
How have you progressed since joining Twin Hill?
By learning and understanding the systems and the business; it made it a lot easier to help our partners. My goal was/is to always learn something new. Progress has come over time with determination, giving it my best, and always trying to figure out things on my own and knowing that sometimes I would not always have the answers and that was okay. Finding a mentor within the company, getting feedback from those who worked closely to me, getting to know the industry and making a plan for myself have helped me achieve my goals. Patty played a big role in training me, building my confidence in front of our partners and trusting me with her accounts. Being understanding, kind, and patient are vital in this role. I came in as a CSR and four months later I was an APM and now I am a PM. I am proud of how much progress I have done in 3 years, and I am very thankful for each and every opportunity I have been given within the company.
What are your main responsibilities?
Where do I start (laughing out loud), in the APM role I had many responsibilities, but I was not solely responsible for an account. As a PM those responsibilities are still there, however, you are responsible for your own account. It feels like I am managing my own business and I treat it that way. I am the middle man who is in constant communication with our Partners, our CSR team, our Planning team…etc. and that is important because we all play a vital part to making this account succeed. I am also responsible for reporting, maintaining the website, keeping inventory at a healthy level with the help of the planning team, and most importantly meeting the needs of our partners.
Which part of your job do you enjoy the most?
I’d like to say I enjoy it all. I am that positive person who makes the best out of any situation. If I had to pick one thing I would say learning something new. I am that person who will help others with their account just so that I can learn something new.
What is the most challenging part of your job?
I love challenges. So far, forecasting is a little challenging for me. I am sure that as I learn more about my account and work more on this I will feel more confident with it.
What makes Twin Hill’s Program Management team different than others?
We all work hard and help each other when we need it. I can’t think of an instance where I have turned someone away or vice versa. I have never seen a team that treated each other like family and made time for each other. I am very proud to be part of the Twin Hill family.
How would you describe Twin Hill’s Program Management team in three words?
Supportive, Encouraging, Dedicated
What has been the highlight of your career at Twin Hill so far?
Apart from having the opportunity to grow and be a PM now, I would say being able to travel with our partners.
Outside of work, do you have any hobbies or interests?
I really enjoy spending family time with my two daughters, Zoe (8) and Gigi (3). I am first generation in the U.S., so I grew up with Mexican traditions and I am very adamant that my girls grow up with the same traditions. I am a country girl at heart and I love horseback riding and farm life. I also enjoy dancing, reading, cooking/baking, hiking, and I like going to the gym but I also enjoy eating tacos.
What is one thing that most people do not know about you?
I have a very spontaneous side, and I do things that some people would consider crazy such as swimming with sharks and skydiving.
If you could be anywhere (other than the office) right now, where would you be?
I would go back in time and appreciate the time that I had with those who were dear to my heart and are no longer here. Sometimes you will never know the true value of a moment until it becomes a memory.